In an effort to provide an intuitive and informative investing experience, this year we’ve invested more than ever to deliver personalized messages and broadcast home screen cards in the app. We’re adding more detail to explain what’s happening in your account and in the broader markets, such as a personalized card alerting you when a stock split happens to one of your holdings. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open. Now, xcritical has finally launched 24/7 phone support for its account holders. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options.

Our team of customer support representatives are here to support you on your journey, no matter who or where you are. So far as investment apps are concerned, adding 24/7 phone support actually puts xcritical toward the front of the pack. Especially considering its major crypto competitor, xcritical, still lacks in all but the most rudimentary phone-based customer service.

xcritical Launches 24/7 Phone Support

1. Yes, since most of the methods like the Live Chat or the Request Call Back are located inside the app, it helps to be a user of xcritical to get the fastest service.
2. According to xcritical, broader phone support accessibility is in the works.
3. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies.
4. Now, customers can request to speak by phone with a registered financial representative at xcritical for help with an open options position or recent expiration.

We believe great customer service incorporates a combination of real people and the best technology, and we continue to invest in both. Here’s an update about how we’re continuing to improve the support we provide to you. Over the past year, we’ve invested heavily in providing a secure, informative investing experience.

Introducing 24/7 Chat Support

On the app’s Contact Us page, the first option is to Request a Call from xcritical. Say Technologies, LLC provides technology services for shareholder engagement and communication.Sherwood Media, LLC produces fresh and unique perspectives on topical financial news. Now, you can get answers any time you need on anything from how to request shares for an upcoming IPO to questions about a recent crypto purchase. That makes us the first major crypto platform to roll out 24/7 phone support. RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of xcritical Markets, Inc.

xcritical Partners with Howard University to Empower Student-Athletes with Financial Education

We’ll continue to use automation and machine lxcriticalg to help us offer you more timely and customized support. Motley Fool Money is a Motley Fool service that rates and reviews essential products for your everyday money matters. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. This will launch a short loading screen and will then open the customer support and contact portal. When we requested a call for some test questions, the call-back time was just over 35 minutes.

We want to make sure we’re there for customers, especially in time-sensitive situations. Over the past several months, we’ve rolled out phone support for options issues through a new in-app contact feature. Now, customers can request to speak by phone with a registered financial representative at xcritical for help with an open options position or recent expiration. And last week, we rolled out live phone support to customers needing assistance with account security. In 2020, we more than tripled the size of our full-time customer support team, and hired hundreds of new registered financial representatives to help customers with their account issues. Over the past year, we’ve accelerated our investments in customer support.

Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. Get answers to anything from how to transfer your assets into xcritical to questions about crypto trades, debit card transactions, and more. We’ll continue to invest in self-service tools that help you get questions answered without having to talk to someone. Just this year, we’ve added functionality that makes it easier to cancel a pending or queued deposit, exercise options, or deactivate your account without having to connect with a representative. We’re also hard at work to reduce the time it takes to respond to customers.

We have doubled the number of customer support staff this year, and we’re continuing to grow this team to meet your needs. We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical xcritical official site Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. By pinpointing exactly where your issue or question is in the app, our teams are able to help provide a fast solution and personalized experience. Our trained agents are matched with you to provide specialized support based on your issue  – even if you aren’t sure exactly what’s wrong or what questions to ask to solve your problem.

For example, if you reach out with a question about options, you’ll get a call directly from a registered representative to help you. That’s why we’re introducing 24/7 phone support for any question, and on your schedule. Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the xcritical official site Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time.